Support
Need help?
If something is not working, or you have a question about Catalog Health, email us.
Email support
cataloghealth@bezledastudios.com
We read every message.
Response time
We aim to respond within 2 business days. If the app is down for your store, we treat that first.
What to include
- Store name or store hash
- What you were trying to do
- What happened
- Approximate time
For your security, please don't send passwords, BigCommerce access tokens, OpenAI API keys, or screenshots containing secrets.
How we can help
- Health scores and issues
- Scans and alerts
- Billing and subscription questions
- Uninstall and data questions, including an earlier purge after uninstall if you ask. See the Privacy Policy.
Catalog edits are made in BigCommerce, or with Bulk Fix in the app when that tool applies. Plan changes and cancellations start in Subscription ; charges appear on your BigCommerce invoice.
For a walkthrough of the screens, start with Documentation.